The GSSC Turns 5
"The GSSC commemorates its fifth year of existence this month. What have these five years meant and has the GSSC achieved the objective the Provincial Executive Council wanted it to achieve as its formation? Our ultimate aim which informed the formation of the GSSC was the need to reengineer government, introduce innovative processes that would lead to efficient and quality service delivery.
Now that we are beyond the pilot phase of the GSSC, once we say that the GSSC is a permanent feature of the GPG landscape, you need to know that GPG will demand a lot from you, a lot more responsibility will accrue to the GSSC. There is therefore, one objective and one objective only moving forward - Strive for Excellence. Excellence comes with innovation, from people who think, come up with new ideas, people who are brave and fearless." MEC Paul Mashatile, 7 November 2006
Over the last five years we have managed to achieve the following:
The largest scope of shared services in the world covering Human Resources Services, Audit Services, Information Technology, Procurement and Finance Services
- We have increased the number of entities served
- Employee productivity has been improved
- Customer satisfaction has been improved
- We have mapped end-to-end processes
- Have put in place measurable Service Level Agreements (SLAs)
- Achieved significant cost savings
- Contributed to achievement and exceeding of Provincial BEE targets
- Adopted leading edge technologies moving away from the myriad of legacy systems inherited
Much much more still remains to be done. Hence, we have adopted the GSSC 2010 Transformation Roadmap which seeks to find solutions to challenges and to address the key objectives towards the attainment of our vision. We have adopted "Business Unusual" as our rallying cry: the challenges that confront the organization dictate that the organization cannot and indeed must not continue business as though the operating environment is normal. Much work lies ahead of GSSC and we are ready, willing and committed to turn things around.
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