Technology Support Services (TSS)

The role of the Technology Support Services Unit is to give effect to the transition of the Gauteng Provincial Government into a 'smart' province through the use of information and communication technology. Services provided to the departments of the provincial government include Operations Management, Change Management, Planning and Architecture, Service Management, Information Technology Applications Management, Information Security Services and Programme Management.

IT Infrastructure Services

This service covers end-user devices and technology to enable users to run end-user and business applications to perform their job-related tasks. This service includes the following:

• Workstation Services (currently only for GSSC)
• Local Area network Services (Internal to GSSC)
• Wide Area Network services (covers the GPG- wide network)
• Executive Support Services

This service is aimed at executive management of all twelve line departments including the GSSC. The Executive Management target is from level 15 upwards and their support teams.

Communication Services

This services looks at facilitating communication within the province. The service offerings include but not limited to the following:

• Internet Services
• Intranet Services
• Web development
• Rightfaxing Services
• Email Services

Managed Server

This service involves the housing, hosting and maintenance of customer and GSSC servers in the GSSC Technology Support Services data centre.

Cellular Messaging Service

Cellular Messaging Service is the connectivity to the Email Service through the Cellular phone. It enables email communication through the cellular phone any time of the day.

This service is subject to the clients possessing a Cellular Phone instrument that complies with the service application. For access, it utilises airtime, which is for the user's account. The speed of connection is dependant on the instrument's modem speed. The service is currently in one service option, i.e. Email and Calendar access.

ERP System Services

SAP HR

Enables the storing and management of data on personnel management and development, training and events, employee and manager self service, reporting.

SAP Finance

Management and processing of finance activities i.e. accounts received and payable, asset accounting, cask management, cost accounting, fund management

SAP Procurement/Supply Chain Management

Enables the management and processing of procurement activities i.e. purchase and requisitions, purchase orders, purchase contracts etc

SAP CRM

Enables the management and processing of procurement activities i.e. purchase and requisitions, purchase orders, purchase contracts etc

SAP Business Warehouse

Enables managers to extract reports on R/3

Application Support Services

This service involves the development of applications to automate processes as well as to store and analyse information. It also includes support and maintenance for BU Specific Applications and Transversal Systems.

Consulting and Design

Consults with the Customer to ensure that the requirements are understood and then design a solution to address the requirements.

Consulting: TSS Applications Developer/Consultant will consult with the Customer ensure that the requirements are understood and extract certain pertinent information to enable a clear understanding of the scope and deliverables.

Build and Implement

Involves developing, testing and implementing the agreed solution as per the agreed requirements. PM may be appointed by the Project Sponsor to plan, coordinate and drive project deliverables. UAT must be conducted and signed-off by the business owner.

Operations and Maintenance

Involves Operational and Maintenance tasks to ensure minimum interruption of the service and maximum availability of the service to the customer

System Administration Functions

Incident/Problem Management

Request for Change (RFC)

Proactive Maintenance

Project Management Services

Includes various Project Management tasks to Initiate, Plan, Develop and Deploy IT Projects and Initiatives. Project Managers are usually allocated for projects which require substantial effort from multiple resources over a prolonged period usually in excess of 160 hours.

IT Service Management.

IT Service Management is concerned with delivering and supporting IT services that are appropriate to the business requirements of the organisation. ITIL provides a comprehensive, consistent and coherent set of best practices for IT Service Management processes, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems. ITIL processes are intended to be implemented so that they underpin but do not dictate the business processes of an organisation. IT service providers will be striving to improve the quality of the service, but at the same time they will be trying to reduce the costs or, at a minimum, maintain costs at the current level.